At Hyphen, we firmly believe in the power and importance of good, regular communication.
Unlike many of the UK's largest Managing Agents, we commit to listening, understanding and working with each of our clients to ensure that our service absolutely remains 'better than the rest'.
To really reinforce our belief in providing the highest level of service, we have committed to a portfolio cap of just twenty buildings at any one time, meaning that whilst your building or estate is being managed by us, you can rest assured that there are only nineteen other buildings or estates under our management, resulting in the single-most responsive service available.
Online Account Portal
Hyphen offer a fully integrated Online Account Portal via our website. Once we have created your account, you will be able to view and download important documents such as your service charge account statement, the building's insurance documentation and more.
Furthermore, this facility allows you to log and track issues. You simply log an issue, we pick it up and you watch as we beaver away towards an efficient resolution.
Care & Attention
We respond to all e-mails within 24 hours and callbacks are always returned within 5 working hours.
You can log a callback request via our website here.
Our Company is 100% paperless.
Moving with the times, we use an advanced cloud-based (256-bit encrypted) filing system, meaning that we are able to carry thousands of quickly accessible documents in our pockets without damaging the environment.
Where possible, we do not issue hard-copy documents to our Clients or Leaseholders, instead encouraging them to access documents via the Online Portal, or making a request via e-mail.
WHAT OUR CLIENTS THINK
"These guys have completely changed the dynamic on our estate. The communication lines have really created a fantastic community and, as a result of that, seemingly resolved disputes over the service charge which have been ongoing for almost 4 years!"
- Holly Grant, SG13
"Hyphen put a lot of emphasis on good communication, which is great, but what really impresses us is how easy it is to live in our building now. Anti-social behaviour was down enormously within 2 weeks of Hyphen taking over our Block and our refuse issues are no longer a problem. Great work."
- Gary & Linda Walker, E2
"Our previous Agent never made us, as Directors, aware that we had more than a few serious compliance issues that needed dealing with. Hyphen immediately obtained quotes for these issues to be satisfied and resolved them within weeks. As a result of that, we now feel much safer in our homes."
- Ronan Burke, SG12
Monday: 08:00 - 18:00 | Tuesday: 08:00 - 18:00
Wednesday: 08:00 - 18:00 | Thursday: 08:00 - 18:00
Friday: 08:00 - 16:30 | Saturday: Available via 'Live Chat'