Updated: May 2, 2020
We recognise that with the constantly changing COVID-19 situation around the world, this is an unprecedented time for everyone — a time that, for many, is filled with uncertainty. Owing to our cloud-based systems, our business and our people are not tied to a particular location, meaning that we are aptly prepared for evolving, unpredictable situations such as this, which may eventually require us to avoid public spaces and stay at our homes.
I want you to know that you have our commitment to continue providing the highest level of service to our Clients and residents alike. As we monitor, assess and respond to this situation, you can rest assured that our communication lines remain open.
We have politely requested that our pool of Approved Contractors keep us abreast with any circumstances that may affect their business and subsequently render them unavailable for any period of time. This enables us to ensure that we are absolutely capable of having relevant assistance dispatched as and when maintenance is required.
Rest assured, we are braced and prepared to continue providing you with a top-level service.